Shipping policy

At VKRIA, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed within 1–3 business days after order confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping & Delivery Time

• Metro Cities: 3–5 business days

• Other Locations: 5–7 business days

• Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Free shipping may be available on selected orders or promotional offers.

4. Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp, wherever available.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping details, including their name, address, PIN code, and contact number. Incorrect or incomplete details may result in delivery delays.

6. Delayed or Undelivered Orders

Delivery delays may occur due to courier issues, weather conditions, public holidays, or other unforeseen circumstances. If your order is delayed or undelivered, please contact our customer support team.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs of the product and packaging. Our team will review your request according to our applicable return and replacement policy.

8. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact us through the contact details provided on our website.

VKRIA
Email: [Your Support Email]
Phone: [Your Contact Number]
Address: [Your Business Address]

Thank you for choosing VKRIA.